Your task is to write the answers to each of the following questions. Answers should exceed 80 words but no more than 100 words for each question:
1. Why is knowledge management important in a contemporary organisation?
Learn about what is knowledge management, why it is important, what are its benefits, etc.
2. Explain the difference between business culture and business model.
Note: You should first understand about business model and business culture and explain the difference between them in Q. No. 2.
3. Outline the database design concepts used for the management of knowledge.
Instruction: Explain what database design concepts are useful for knowledge management in an organization. You can talk about how knowledge can be managed using database and what terms and terminology from database management are useful concepts for knowledge management.
Learn about how database design and development concepts are related to knowledge management
You can talk about how database development is useful for managing knowledge across an organization. Data mining, data processing, data interpretation and evaluation can be discussed about.
4. What are the types of internal and external sources of information you might identify and quantify for knowledge management systems?
Instructions: Mentions the sources of information internal to the organization and external to the organization. i.e. from where knowledge can be achieved inside an organization and outside the organization. Mention at least five such internal and five such external sources.
5. What legal, ethical and security issues might you encounter, relating to knowledge management? Explain each identified.
Instructions: Explain about legal issues first and then about ethical and security issues relating to knowledge management.
Legal issues: e.g.
It may relate to
o Protection of information legally
o Intellectual and copyright protections management
o Compliance in association with relevant information
o Use of legal information within the knowledge management system
Ethical and security issues: e.g.
These issues are related to the following considerations:
o Legal requirements
o Criteria for storage (Data and Information)
o Implementation of knowledge
6. Identify and describe the principles of records management.
Hints: The 8 Principles are: Accountability, Transparency, Integrity, Protection, Compliance, Accessibility, Retention and Disposition. These are the “Principles” of good management of Records. Explain few sentences for each of the 8 principles.
Explain all 8 principles.
7. Discuss the following elements of governmental legislation that impact on business operation:
b. Environmental issues
c. Equal opportunity and anti-discrimination
d. Industrial relations
8. For an appropriate business organisation, outline the structure of the business and its relationship to knowledge management.
Instructions: Explain how business structure is related to knowledge management. Explain what kind of business structure results in difficult knowledge management and what kind will simply help in knowledge management in an organization.
Note that you need to explain about a particular business structure and relate it to knowledge management.
Assessment 2 Solution
Instruction: Choose a company(Educational institution, Aged Care Homes, Grocery Store, Hotels and Restaurant, Accounting firm, Manufacturing industry, etc.) where you will be developing, implementing and reviewing knowledge management system and procedures and identifying business knowledge base in that organization. Explain about the services provided by the organization. Explain what this report is about. Explain what is included in the body part of the report.
1. Structure of the organization
Instruction: Draw the organizational structure or explain the structure of the organisation which means different roles, may be, in hierarchical order.
3. Business plans of the organization
Instruction: In more than 200 words, explain about the business plan of the organization. Read the sample business plan from the following link.
In the explanation you may write in multiple paragraphs, about the following.
Key objectives, Mission, Vision, Market analysis, Marketing strategies, etc.
Please note that you need to explain important topics from business plan in summary here. Business plan itself is a big document.
1. Existing knowledge management strategies
Instruction: Instruction: 50 words for each of at least 5 strategies. Total 250 words.
First learn about what is knowledge management. The following link will help.
Then research and explain about existing knowledge management strategies (at least 5) in the organization that you have chosen in topic 1. Explain 50 words for each strategy.
PART A: Develop and Implement Knowledge Management System
1. Need for knowledge management system
Instructions: In 100 words, explain why the chosen organization need a knowledge management system. You can highlight the shortcomings in the existing knowledge management and highlight the importance and benefits of a knowledge management system in the organization.
Please note that before explaining the importance and benefits you need to explain what is lacking in the current knowledge management strategies of the company.
1. Policies and procedures
Instructions: 100 words. Explain about the policies and procedures that will help collect knowledge from various internal and external sources of the organization. Mention at least five policy statements that will support collection of knowledge. Some examples of a policy statement is written below.
-The incentivise and awards for the employees will be increased by 50% to motivate sharing of knowledge.
– The sharing and preservation of knowledge will be supported if in case it supports organisational objectives.
Also explain what procedures will be followed to collect knowledge.
1. Methods to contribute to knowledge management system
Instructions: In 100 words, explain various methods that can be used to contribute to knowledge management system of the organization. What various ways are there through which staffs can share their knowledge and also have learning opportunities.
E.g. You can talk about Research, meetings, feedbacks, consultations, seminars, trainings, etc. as various methods.
1. Fostering a culture of knowledge sharing
Instructions: In 50 words, explain how awards and incentives programs foster a culture of knowledge sharing.
Explain what kinds of such programs are there.
Examples can be distribution of gift cards, bonuses, financial rewards, awards, holiday packages, etc.
Basically, these are to motivate a culture of knowledge sharing among staffs.
1. Staff learning and development opportunities
Instructions: In 50 words or in at least 5 bullet points, explain various ways that will be taken to support staff learning and development. Some examples can be;
o The existing capabilities, skills and knowledge of staffs will be reviewed and evaluated to identify the opportunities
o The gap between the knowledge and the staffs will also be identified
o The range of supports will be provided via group works, meetings, guidance, feedback, consultation, information etc.
o The coaching and mentoring will also be provided in the form of guidance to develop more experienced staffs
o The staffs needs and requirements will also be prioritised in accordance to organisational goals and objectives
Original instruction: Provide staff with learning and development opportunities, including coaching, mentoring and ongoing support and feedback, to assist them in accessing, using and contributing to the organisation's knowledge management system. Record the learning and development opportunities provided, and note the feedback provided.
PART B: Maintain Business Knowledge Base
1. Monitoring the input procedures and identification of issues
Original instruction: Monitor the input procedures to ensure that sources are tapped, and that knowledge is captured, according to the business knowledge management strategy, and to ensure the effectiveness of accurate data capture. Document this monitoring, including any issues identified.
Explain how monitoring will be done to ensure the collection of knowledge, to ensure correct data are captured. Various ways of monitoring are;
o Reporting effectively to staffs and others
o Involving key stakeholders via meetings, seminars etc.
o Monitoring and tracking the progress
o Evaluating the outcomes on weekly basis
Explain various issues identified during the process of capturing of knowledge. Examples are;
o Inadequate database set up
o Poor security
o Ineffective resourcing and scheduling
o Unproductive or irrelevant information
1. Data collection and analysis
Instruction: Collect data on the access and use of the knowledge management system, and analyse it to determine the organisation's strategic use of knowledge. Record the data collected, the analysis and the outcomes determined.
Write how you collected data, analyse them and present output(analysed) data.
Accounting processes have changed dynamically due to change in technology, change accounting system, demand of legislation and consumers. Key data analysis of the firm is:
Annual staff survey
Staff reviews in Xero’s performance
Xero is efficient, other software have emerged into the market replacing it with better features and competitive price.
Write more on it with better analysis.
1. Contingency measures
Instructions: As required, and according to your level of responsibility and authority, implement contingency measures to address shortfalls in the knowledge management system and procedures. Document the implementation of any contingency measures to address shortfalls.
PART C: Review the Knowledge Management System and Procedures
Review the knowledge management system and procedures through completion of the following steps:
1. Evaluation of the Knowledge Management System
Instructions: Evaluate the knowledge management system and its procedures to ensure they meet the needs of clients, organisational aims, objectives and standards. Document this evaluation, including any issue identified.
1. Review of organizational knowledge content
Instructions: Periodically, review the organisational knowledge content for accuracy and currency, to ensure that it remains in line with organisational requirements. Document these periodic reviews, including issues identified.
1. Cost-benefit Analysis
Instructions: In consultation with the users and reflecting on issues identified in your evaluations and reviews, identify improvements to the system and to the organisation's strategic use of knowledge, and prepare a cost-benefit analysis with recommendations.
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